more reasons not to fly delta

Okay, so here are several more reasons why I am convinced that Delta lacks customer service....

I checked out their website tracking for delayed luggage and it said that my bags would be delivered between 8:30 and noon, Dec. 23. So I was feeling rather confident. By 2 pm, however, I was getting restless. But then again, they had a truckload to deliver, so maybe it was okay. I tried calling their 1-800 number specifically for lost or delayed luggage (again, it must happen fairly often if you have a 1-800 number dedicated solely for this purpose!). Well, what do you know, it was busy...the whole damn time (I tried calling several times every hour on the hour from 2-11). And when I did get through...it just rang...no one picked up, not even an automated message. How screwy is that?! So I called the airport several times and asked to be connected to the actual Delta office and the line was BUSY...either they had so many people calling about their lost luggage, or they just hung the phone so they won't have to explain over and over how inefficient they were (are).

11 pm rolls around and they call my sister to say that my luggage will be delivered at 2 a.m. Apparently, my luggage got routed to New York or New Jersey instead. Right. So I wait up and lo and behold, my luggage arrives...AT 5 A.M. Super.

Though I am grateful that my luggage is HERE (at last) and intact, I am annoyed because: 1) If they are unsure, they shouldn't post it on their tracking system that they will deliver the luggage at a certain time. 2) If they cannot deliver at the time they promised, they should at least let you know--and not 11 hours later. 3) They should just learn to apologize.

Arghhhhhh...that being said....sigh...Well, enough ranting. After all, it's the day before Christmas. I just need to channel my energy towards something positive!